Feel Safe Shopping with catchingfireflies.com

You can shop at catchingfireflies.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card transactions for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks. The company adheres to strict industry standards for payment processing, including:

• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
• Industry leading encryption hardware and software methods and security protocols to protect customer information.
• Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy. Catchingfireflies.com is registered with the Authorize.Net Verified Merchant Seal program.

General Shopping Info

 Placing your order

Orders can be placed online from catchingfireflies.com. You can browse by category, search by keyword, make selections, fill your shopping cart, and securely complete your purchase online.

Orders can also be placed by telephone, fax, or mail. We can be reached at:

Catching Fireflies
Attn: Internet Sales
3117 W. Twelve Mile
Berkley, MI 48072
P. (800) 414-1654
F. (248) 336-0196

 Payment

We accept all major credit cards including Visa, Master Card, American Express and Discover, signature debit cards and gift cards. Please see our secure shopping policy above for more information.

6% Sales tax will be applicable to all sales sent within the State of Michigan.

 Gift Wrapping

Gift wrapping is a complimentary service that we are pleased to provide. You may choose to have any item gift wrapped except for sale items. Since we like to keep our paper selection fresh, the sample pictures may not accurately represent the paper we have in stock. We guarantee that the category of paper selected (i.e. general, baby, or wedding) will be honored. Often we will use colored bags with tissue and ribbon to wrap smaller gifts. We promise that whether we use a bag or box your gift will have a great presentation that will brighten the recipient’s day.

NOTE: At checkout you will have the opportunity to enter "to:" and "from:" information and any special message. You may also indicate any items that you wish to have wrapped together as a single package. If no message is given we will put a simple "to:" and "from:" onto the gift card. All gift tags are handwritten by our web staff to add that special personal touch.

 Gift Cards

Gift cards are available for purchase. Customers can use their gift card online and in our brick-and-mortar stores. When shopping online, gift cards are processed after you place your order. We will contact you if there is an insufficient balance on your card to cover your order. To purchase gift cards, see here.

Shipping Information

 Rates

We ship United Parcel Service (UPS) to ensure your package arrives promptly and safely. We work hard to keep our shipping rates competitive while factoring in supplies and the extra care taken by our shipper to get your gifts to you in perfect condition. See the chart below for current pricing.

NOTE: Orders take 1-2 days to be processed before shipment. This includes 2-Day and Next Day shipments. If this is a problem, please call (800) 414-1654. We will try to accommodate rush orders if possible at no extra charge.

 Destinations

At this time catchingfireflies.com ships to all 50 states including US Territories. Shipments to Hawaii, Alaska, and the US Territories will be shipped 2 Day Air only. We are not able to ship to any foreign countries. If you have a special request email us at service@catchingfireflies.com and we will try to accommodate you.

 Tracking

You will receive an e-mail with a tracking number when your order ships. You can track your package at UPS.com for a complete report of its progress.

Information Regarding Your Completed Order

 Order Confirmation

Order confirmations are sent within one business day of placing an order. If you do not receive a confirmation e-mail, call (800) 414-1654 or e-mail service@catchingfireflies.com to confirm your order with our web sales staff.

 Checking the status of your order

You may simply reply to your confirmation e-mail or call us at (800) 414-1654 and ask for web sales. We are open M—F 9a.m.—5p.m. EST. If you don’t reach us, please leave your name and telephone number. We will respond to your e-mail or telephone call promptly.

 Changes or Cancellations to your order

Please call us with changes and cancellations immediately. You can also e-mail this information to us at service@catchingfireflies.com. We will accommodate all changes and cancellations as long as they are received prior to shipping. If these requests are received after shipping has taken place, please refer to our return policy.

 Returns

Returns are for store credit or exchange only. We will issue you a gift card equal in value to the item. This will not include shipping. Personalized or custom orders cannot be returned.

Returns must be sent in the original condition they were shipped. To insure this, please pack them back into their original packaging. Be sure to tape the box properly to guarantee the contents will reach us safely. Returns must be sent pre-paid. We will not accept delivery charges on any orders without prior consent. All returns should be accompanied with a copy of your original order form and sent to the following address:

Catching Fireflies
Attn: Internet Returns
3117 W. Twelve Mile
Berkley, MI 48072

Please feel free to address any questions and/or concerns about your return by either sending us an e-mail to service@catchingfireflies.com or calling us at (800) 414-1654. We want to work with you in order to provide you with a wonderful shopping experience.